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Questions, feedback or need a hand? Get support for PDF Works, your documents, account and subscriptions.
Last updated: November 11, 2026The easiest way to contact the PDF Works support team is by email.
We aim to respond within two business days. More complex technical or account requests may take longer.
Choose the type of support you need to start an email with the relevant subject.
Scanning, PDF editing, conversions, signatures, bugs and app issues.
Contact support →Premium access, trials, billing, purchase restoration and regional pricing.
Contact billing →Account access, password recovery, privacy questions and data requests.
Contact privacy →You can also contact us about feature suggestions, general feedback, unexpected app behavior or other questions relating to PDF Works.
Including a few helpful details in your email can make it easier for us to investigate and resolve your issue.
Protect your privacy: Please do not send passwords, complete payment card details, identity documents, medical records or other sensitive information in ordinary support emails. Redact personal details from screenshots whenever possible.
Find quick answers to common questions about PDF Works.
Open iPhone Settings, tap your Apple Account name, select Subscriptions, choose the PDF Works subscription and tap Cancel Subscription. You can also open Apple's subscription management page . Canceling a subscription generally prevents future renewals. It does not automatically issue a refund.
App Store purchase refunds are handled through Apple. Visit reportaproblem.apple.com , sign in with the Apple Account used for the purchase, select Request a Refund, and follow Apple's instructions. Eligibility depends on Apple's applicable policies and consumer protection laws.
If the account-deletion option is available in your version of PDF Works, open Settings, navigate to your account options, and select Delete Account. You can also send an account deletion request to support@pdf-scan-app.com . Account-related data will be handled according to applicable law and the Privacy Policy. Deleting your app account does not automatically cancel an Apple subscription.
Open PDF Works while using the Apple Account associated with your purchase. Look for Restore Purchases in the paywall or the relevant Settings area. The app will check available purchase information and restore eligible Premium access when an applicable entitlement is confirmed. If you need assistance, contact our support team.
PDF Works is designed to store and process ordinary scanned documents locally on your iPhone. Some features, including certain PDF-to-document conversions, may require a selected file to be sent to an external processing service when you request that operation. For more information, review the PDF Works Privacy Policy.
Subscription prices displayed on our website are U.S. reference prices in U.S. dollars. Actual prices may differ by App Store country or region, currency, local taxes, price changes and available offers. The final price and applicable billing period are shown by Apple before you confirm the purchase.
Check whether an updated version of PDF Works is available. If the problem continues, contact our technical support team with the app version, your device model, a description of the issue and the steps needed to reproduce it. If appropriate, include a screenshot with private data removed.
If you live in the European Union, United Kingdom, California or another jurisdiction with applicable data protection laws, you may have rights concerning your personal information.
These rights may include:
To submit a request, email us with a clear description of the action you would like us to take.
Email Privacy Support ↗We will handle your request within the timeframe required by applicable law. Under the GDPR, responses are generally due within one month, subject to permitted extensions and applicable verification requirements.
We aim to respond to support emails within two business days, Monday through Friday, excluding applicable holidays.
Some requests may take longer to investigate, particularly issues involving subscription records, technical troubleshooting, account access or data privacy.
Please note: PDF Works currently provides support by email. We do not offer telephone or in-person support. Replies are sent from our support email system. Check your spam or junk folder if you do not see a response.
Our official support address is: support@pdf-scan-app.com .
